30-Day Return Policy
You may request a return within 30 days after receiving your order. Items must be unworn, unused, with tags attached and in their original packaging. Your order number or proof of purchase is required.
How to Start a Return
Contact us at senmiao2026@outlook.com before sending anything back. Returns sent without prior approval may not be accepted. Approved return instructions and the return address will be provided by email.
Return Shipping
Customers are responsible for return shipping for changes of mind, incorrect size selection or style preference. If an item is damaged, defective or incorrect, contact us promptly with photos and order details.
Non-Returnable Items
Custom or personalized products, gift cards and items clearly marked Final Sale cannot be returned. For hygiene reasons, opened underwear and intimate apparel cannot be returned unless defective, damaged or incorrect.
Exchanges and Refunds
Contact us first for size or color exchanges. Approved refunds are sent to the original payment method within 10 business days after inspection. Bank processing times may vary.