FAQs

Orders & Payments

Which payment methods do you accept?

Available payment methods are shown at checkout and may vary by device or location. Your order begins processing after payment is successfully authorized.

Will I receive an order confirmation?

Yes. We send an order confirmation to the email address provided at checkout. If you do not see it, check your spam folder and confirm that the email address entered with your order is correct.

Can I change or cancel an order?

Email senmiao2026@outlook.com as soon as possible with your order number and requested change. We will try to help, but an order cannot be changed or canceled after processing or shipping has started.

Shipping & Tracking

How long does order processing take?

Orders are normally processed within 2–5 business days after payment is confirmed. Weekends, public holidays and peak promotional periods are not included.

How long does delivery take?

Standard delivery to the United States is usually 7–15 business days after dispatch. Delivery estimates are not guaranteed and may be affected by the destination, carrier, customs, weather or holidays.

Do you offer free shipping?

Free standard shipping is available on orders of US$69.99 or more after discounts and before taxes. For orders below the threshold, the shipping rate shown at checkout applies.

How can I track my order?

We send tracking details after dispatch. Please allow 1–3 business days for the carrier to update the tracking status.

Will I have to pay duties or import taxes?

Any duties, taxes or import fees are the customer's responsibility unless checkout states otherwise.

Sizing & Product Information

How should I choose a size?

Review the measurements and fit notes on the product page before ordering. Sizing may vary by style. If you are between sizes, choose according to your preferred fit and contact us before ordering if you need help.

Will the product color look exactly the same as it does online?

We try to display colors accurately, but screens and lighting can cause slight differences. Product measurements may also vary slightly because of the measuring method.

Returns, Exchanges & Refunds

What is your return window?

You may request a return within 30 days after receiving your order. Eligible items must be unworn, unused, with tags attached and in their original packaging.

How do I start a return or exchange?

Email senmiao2026@outlook.com with your order number and reason for the request before sending anything back. Approved instructions and the return address will be provided by email. Returns sent without approval may not be accepted.

Who pays for return shipping?

Customers pay return shipping for a change of mind, incorrect size selection or style preference. If an item arrives damaged, defective or incorrect, contact us promptly with photos and order details.

When will I receive my refund?

Approved refunds are sent to the original payment method within 10 business days after the returned item is received and inspected. Your bank or card issuer may need additional processing time.